Redeem SHVR Coin
#5GF20 Refund Policy
1. So..What are you?
We are SHVR, we do #StartTheParty. So, that’s why we’re here to provide you an exclusive lifestyle idea for those who love to celebrate life.
PS: Yes, We throw parties!
2. Where are you based?
Greater Jakarta Area.
3. In that case, is SHVR some kind of organization whatsoever?
Community is the more appropriate word. Like we said, we’re here to provide you an exclusive lifestyle idea the best that we can, in the most exciting way possible. Our mission is to make you all embrace the cool, shivering excitement within you.
4. Cool! What can I do here?
That’s the spirit! First things first, you can discover any inspiration specially curated for you and be Shiverian by signing up here to gain all of the benefits we’ve got.
5. How to Sign up?
EASY! You only have to click here and follow the steps.
6. What are the benefits for signing up?
By signing up as Shiverian you will earn these benefits:
Be the first to know about our upcoming parties.
Gain the cool gifts and prizes in our parties.
1. What is it that I hear about SHVR Point? How is it different from SHVR Coin?
More or less, it’s kind of the same thing. SHVR Point is a point that you can collect from every engagement you’ve done with us online or offline. THE DIFFERENCE, however, instead of collecting it to be able to claim stuff from SHVR SWAG catalog, YOUR SHVR Point will be converted into your certain RANK within several TIERS in the SHVR Universe.
Your specific rank within the tiers will determine some special privileges that you can have.
2. Awesome.. Tell me more about this tier thing!!
In the SHVR universe, there are 4 (four) levels of tier. In specific order (bottom to top), they are:
Every SHVR Point you collect will determine the level of tier you’re at.
Here’s the illustration of the said ranks above:
Level Calculation (pts)
Level 1, WILD CHILD (1 - 10 - 20) : 0 to 100 SHVR Point
Level 2, TEEN MACHINE (21 - 30 - 40 - 50) : 101 to “100 +200 + 30 =“ 330 SHVR Point
Level 3, ULTIMATE ADULT (51 - 60 - 70 - 80) : 331 to “330 +300 + 60 =“ 690 SHVR Point
Level 4, LIVING LEGEND (81 - 90 - 99) : 691 to “690 +400 + 90 =“ 1180 SHVR Point
3. Can you tell me the specific differences between those four levels?
Sure! Like we said before, each level determines the different benefits that you may have in SHVR universe!
IF you’re still at WILD CHILD (Level 1-20), you can have access to Register for SGF Early Bird Tickets Before Public Announcement.
On TEEN MACHINE (Level 21-50), you can have access to SGF Early Bird Tickets Before WILD CHILD Level Buyers and Public.
Moving on, as an ULTIMATE ADULT (Level 51-80), you can have fast Line Access for Every SHVR Events, not to mention having an access to SGF Early Bird Tickets Before WILD CHILD and TEEN MACHINE Level Buyers and Public.
Lastly, as a LIVING LEGEND (Level 81-99), you can have all the benefits that WILD CHILD, TEEN MACHINE, and ULTIMATE ADULT have. More, you can also have access to a special viewing platform for selected artist performances, access to meet the selected artists for SGF event, and special benefits specific to each event that may be held.
You can check your tier here.
4. I see.. So, in other words, we just need to be very active by tapping onto SHVR online and offline activities in order to level up?
You got that right! So, make sure to use this special chance to be able to go up in ranks, and enjoy various benefits on each rank that have been said before!
1. Where do I get the list of redeemed items?
An easy feat. You can check out SHVR SWAG catalog here!
2. How to redeem items?
1. I want to know about Colonies!
Elites is a name for communities that join SHVR. You can only join one community at the same time and get updates about them. Pick your favorite elites here and follow them to know their updates!
2. Why should I get familiar with the SHVR Colonies?
Great question. By tapping in to the awesome folks in SHVR Colonies, you will have the opportunities to get updates about the events, parties, and did we mention lot of cool guys and girls you can be friends with?
1. You said, you’re throwing parties. I want to know about your upcoming thrills!
We usually update our upcoming events here. But, if you’re a registered Shiverian, you’ll get to know it in advance.
2. I'm 18! Can I come to SHVR parties?
Of course! This is strictly an event for everyone aged 18+.
3. Where are the parties usually held?
Our awesome parties are spread through 6 (six) cities in Indonesia. The said cities are Jakarta, Bandung, Semarang, Yogyakarta, Surabaya, and Bali. Again, be sure to look ‘em schedule up right here!
4. What types of parties do you specialize in?
Asking for specifics, huh? Since you asked, our party culture is the goodness of Electronic Dance Music, where we all rave in togetherness. But you already knew that, didn’t you?
5. Will there be deals at the events?
Sure thing! Many of our parties are usually equipped with special deals on the house, be it on the FnB or prizes as part of the events.
6. So...that’s it? You guys hold parties all around Indonesia?
Of course not. Last but not least, we are also the one behind the exciting, shivering yearly event that is SHVR GROUND FESTIVAL. For more info, hit us up on our Instagram: @shvr_id
7. Are you hiring workers, volunteers, photographers/video people, etc for the events?
At the moment….no. But once we think we do, we’ll gladly let you know about it!
Below are the details of the refund process that you need to know.
1. First of all, our friends from loket.com will send you a confirmation email about the refund.
2. Here’s the illustration:
4. Then, you’ll be directed immediately to a new link for filling in your Account Number & Bank Account Name. Make sure that you agree to the Terms & Conditions.
Make sure the name used for buying the ticket is the same as the name on the bank account.
If the name used for buying the ticket is different from the name on the bank account, you need to upload the ID Card & Receipt Invoice to ensure the transaction is carried out by the same buyer.
Once all is set, continue by clicking the Submit button.
1. The refunds shall cover the ticket cost, excluding tax and convenience fee.
2. Should there be any buyer not requesting for a refund, loket.com team will do the follow up through calls and will extend the refund request period until all buyers get a refund.
3. All buyers would have different refund process time. For those who use virtual account & bank transfer, the payment will be transferred max in 14-30 working days. For those using a Credit Card, the payment will be transferred max in 30-70 working days.
For more information about the refund process, click this link.
If you have further questions regarding how to refund at loket.com, you can contact the Customer Service via +622180600822 or email email@example.com.
Berikut ini adalah detail proses pengembalian dana yang perlu diperhatikan.
1. Pertama-tama, loket.com akan mengirimkan email konfirmasi tentang pengembalian dana untukmu.
2. Email tersebut akan berisi formulir singkat yang harus kamu isi agar proses refund bisa dimulai. Hal yang harus kamu isi adalah Email dan Invoice Code. Berikut contohnya:
3. Setelah proses validasi, lanjutkan proses pengembalian dana dengan mengklik "Refund Ticket." Jangan lupa untuk menyelesaikan captcha.
4. Kemudian, kamu akan diarahkan langsung ke tautan baru untuk mengisi Nomor Rekening & Nama Rekening Bank. Pastikan kamu menyetujui Terms & Conditions.
Pastikan nama yang digunakan untuk membeli tiket sama dengan nama di rekening bank. Jika nama yang digunakan untuk membeli tiket berbeda dari nama di rekening bank, kamu harus mengunggah KTP & Faktur Penerimaan untuk memastikan transaksi dilakukan oleh pembeli yang sama.
Setelah semua selesai, lanjutkan dengan mengklik tombol Submit.
5. Setelah semua hal yang diperlukan sudah terkirim, kamu akan menerima email yang memberi notifikasi bahwa proses pengembalian dana sedang diproses. Pengembalian uang akan dilakukan secara otomatis dalam jangka waktu 14 hari kerja.
1. Pengembalian uang akan mencakup biaya tiket, belum termasuk pajak dan biaya kenyamanan.
2. Jika ada pembeli yang tidak mengurus pengembalian uang, tim loket.com akan melakukan tindak lanjut melalui panggilan dan akan memperpanjang periode permintaan pengembalian dana sampai semua pembeli mendapatkan pengembalian uang.
3. Semua pembeli akan memiliki waktu proses pengembalian yang berbeda. Bagi mereka yang menggunakan akun virtual & transfer bank, pembayaran akan di transfer maksimal dalam 14-30 hari kerja. Bagi mereka yang menggunakan Kartu Kredit, pembayaran akan ditransfer maksimal dalam 30-70 hari kerja.
Untuk informasi lebih lanjut tentang proses pengembalian dana, klik tautan ini.
Jika ada pertanyaan lebih lanjut mengenai proses pengembalian dana di loket.com, kamu dapat menghubungi Layanan Pelanggan melalui +622180600822 atau mengirim email ke firstname.lastname@example.org.